Frequently Asked Questions
Your account will be transferred to a new retail energy provider on March 6, 2025!
All Flagship Power customers are moving to either AE Texas or Atlantex Power on March 6, 2025.
This FAQ is designed to help you understand your upcoming changes and ensure a smooth transition.
What does THE transfer of electricity mean?
The customers of Flagship Power were acquired by AE Texas and Atlantex Power to ensure that your electricity needs continue to be provided for now and in the future. There will be no interruption of power or change in price for your service and all other terms of your contract including duration, early termination penalties etc. will stay the same.
What will stay the same?
No changes to your electricity service plan as a result of this transfer, including:
- Your current Energy Charge and contract end date
- Your current Terms of Service
- Your current bill delivery method (eBill notification and/or paper billing)
- All your other contract documents: Your Rights as a Customer (YRAC), and Electricity Facts Label (EFL)
What will change?
The following details about your account will change after the transfer:
- Your account number
- Your existing AutoPay setup will NOT transfer
- Customer service phone numbers, and mailing and email addresses, including the address to which you remit bill payments
- The online account management tool
- The name of your current plan, but note that the price and terms of service will not change
What if I'm an AutoPay customer?
Your existing AutoPay service with Flagship Power will NOT automatically transfer. Only your last payment due to Flagship Power will be deducted from your current AutoPay arrangement with Flagship Power. If you want to continue with AutoPay, you will need to re-enroll with your new providers’ AutoPay, using your new account number after your account has transitioned. You will get all of the information in your transfer notice.
Where can I find my new account number?
In approximately 30 days, you will receive an email containing your new account number. If you do not have an email on file, you will receive a letter in the mail containing your new account number. You can also find your new account number on your first invoice from your new provider, which you will receive within 45 days of your account’s transition date.
What happens to my Flagship Power deposit?
If you have paid a deposit to Flagship Power, and it has not yet been returned, your deposit will transfer to your new account. Your deposit will be held under the same terms and will be returned after 12 months of on-time payments (including months of on-time payments made to Flagship Power). After you have completed a combined 12 months of on-time payments for your service with your new provider and your service with Flagship Power, your new provider will refund your deposit.
Will I receive a final Invoice from Flagship Power?
Your final invoice from Flagship Power will include usage charges through the date of transition to your new provider. If you are registered to utilize the Flagship Power online account management tool, for bills issued to you from Flagship Power, please continue to make your bill payments as you do so currently. If you are registered to use AutoPay, please do not cancel this as Flagship Power will use this method for your final bill payment. Flagship Power representatives will also be available to answer any questions and collect payments for remaining bills. If you are a customer on a refund or net metering plan, you will receive a separate notice closer to your switch date detailing how your special plans will be billed for partial meter read cycles.
How do I know which retail energy provider i am switching to?
We’ve sent some important details to your email to keep you in the loop! When you have a moment, please take a look—we want to make sure you have all the information you need. If you don’t have the email or are not sure who you are transferring to, you may reach our transfer care team at 1-844-335-1599 Monday to Friday, 8 a.m. to 7 p.m. US Central Time.
What if i have more questions?
Our transfer care team is available at 1-844-335-1599 Monday to Friday, 8 a.m. to 7 p.m. US Central Time to answer any additional questions you may have about the transfer of your account.